Job Description

Front Desk Agent

Join our team as a Front Desk Agent at Skagit Valley Casino Resort! Are you friendly, detail-oriented, and enjoy helping people feel at home? We are looking for a Front Desk Agent to be the welcoming face of our beautiful resort!

ESSENTIAL DUTIES:

• Directly responsible for friendly, efficient, and courteous check-in and check-out of guests.
• Answers incoming telephone calls; creating reservations over the phone and in person.
• Accurately maintains guest accounts, including responding to billing inquiries and disputes.
• Maintains awareness of current and future rates, discounts, promotions and events; and is able to convey relevant details in a clear and precise manner.

ESSENTIAL QUALIFICATIONS:

• Must be at least 18 years of age.
• Required: High school diploma or GED.
• Required: Minimum one-year experience in front line guest service.
• Preferred: One-year experience at hotel front desk or experience in either commissioned retail sales or comparable front-line or hospitality/travel industry setting.
• Required: Experience working on computers in a Windows based environment.
• Preferred: Experience with hotel property management systems.
• Required: Minimum one-year experience in cashiering, including experience with credit transactions, till reporting, and/or daily shift transactions.

ADDITIONAL REQUIREMENTS:

• Must be able to manage high volume multi-line phone systems, prioritizing between guests on the phone and in person while maintaining a high level of quality guest service.
• Must be able work with and understand credit, billing, rate schedules, discount information and have ability to execute basic math functions.
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by guests and co-workers.
• Must be able to communicate information verbally and in written form, in a clear, concise, and professional manner.
• Must exhibit a high level of integrity, initiative and self-accountability.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to spend extended periods of time walking, standing or bending.
• Must be able to work in a fast-paced environment, manage multiple priorities simultaneously.
• Must be willing and able to work non-traditional schedules, including nights, weekends and holidays while maintaining standards of attendance and punctuality.
• Must be able to bend, reach, kneel, twist, and grip items while working from assigned work area; and also lift, or otherwise move objects and/or exert up to 20 pounds of force.

BENEFITS:

*Paid vacation/sick/holidays *Medical/dental/vision insurance *Life insurance and AD&D *Long term disability *Short term disability *Employee assistance plan

SCHEDULE:

PM Shifts, including weekends and holidays Apply today to become part of The Skagit team!

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