Job Description

Office Support Assistant

Kitsap County is seeking a motivated and customer-focused Office Support Assistant to join a collaborative team delivering essential public services. This entry-level role offers a unique opportunity to begin or grow your career in public administration while supporting important county operations that directly impact residents, businesses, and community partners. As one of the first points of contact for the public, you will play a key role in ensuring people receive accurate information, timely service, and a welcoming experience.

This position provides hands-on experience in a wide range of administrative and customer service functions, including records management, permitting support, scheduling, and public inquiry coordination. If you are detail-oriented, eager to learn, and passionate about helping others, this role offers an exceptional foundation for career advancement within county government.

As the Office Support Assistant, you will:

• Provide front-line customer service by greeting visitors, answering phone calls, responding to emails, and directing inquiries to appropriate staff while ensuring a professional and helpful experience for residents and partners.
• Support departmental operations by performing routine clerical tasks including data entry, filing, scanning, photocopying, preparing correspondence, and organizing records.
• Coordinate and schedule services such as inspections and pre-construction meetings while ensuring documentation and approvals are complete within departmental systems such as SMARTGov.
• Process administrative documentation by preparing permits, compiling records for Public Records Requests, and issuing approved department documents.
• Facilitate customer inquiry management through Customer Relationship Management (CRM) systems by documenting inquiries, distributing requests to appropriate staff, and tracking responses.
• Maintain records and filing systems by organizing electronic and physical records in accordance with established procedures and retention schedules under the direction of the Records Manager.
• Assist internal teams with administrative coordination, including scheduling meetings, preparing agendas, distributing notices, recording meeting minutes, and coordinating logistics for public hearings and meetings.
• Conduct data and records searches using electronic databases and physical records to retrieve information needed for reports, inquiries, and administrative tasks.
• Support departmental communication and operations by distributing mail, processing public notices, preparing outreach materials, and maintaining organized and well-stocked workspaces.
• Assist with special projects and program support, including records management improvements, SharePoint updates, process improvement initiatives, and departmental outreach activities.

What you bring:

Technical / Industry Background:

• Minimum one (1) year of general office and/or customer service experience, demonstrating familiarity with administrative procedures and public interaction.
• Related education demonstrating required knowledge, skills, and abilities to perform the job may substitute for up to six months of experience.
• Experience using computer systems and office applications such as databases, spreadsheets, document imaging tools, and word processing software.
• Ability to type or keyboard accurately at 45 words per minute.

Specialized Expertise:

• Ability to maintain organized records and filing systems and follow established records retention policies.
• Strong attention to detail when performing data entry, records searches, and document preparation.

Communication / Interpersonal Skills:

• Demonstrated ability to communicate clearly and professionally both verbally and in writing with the public, coworkers, and vendors.
• Strong customer service skills, with the ability to build trust, respond to inquiries, and maintain a positive service experience in high-traffic environments.
• Ability to work effectively in a collaborative team environment while maintaining confidentiality and professional judgment.

Additional Preferred Qualifications:

• Experience utilizing Adobe Acrobat, Microsoft Excel, and SharePoint for document management and administrative tasks.
• Experience in records management or document retention practices within a government or administrative environment.
• Familiarity with CRM systems, permitting software, or electronic records systems used in public service organizations.

This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills.

This position is classified as eligible for overtime under the Fair Labor Standards Act (FLSA) and is covered under a collective bargaining agreement with AFSCME Local 1308. Internal applicants should be aware that a change in union status or bargaining unit may impact your benefits and accruals. Employees joining the union will be required to pay union dues through payroll deduction. Membership in the union is optional.

Prior to employment, the successful candidate must:

• Pass all job-related examinations/tests necessary to demonstrate required knowledge, skills and abilities, as determined by the hiring authority at time of job posting.
• Authorize and complete a criminal background check. Information received is reviewed on a case-by-case basis and will not necessarily remove a candidate from consideration.
• Criminal Conviction Standards: The successful incumbent will or may have unsupervised access to a secured/confidential facility or computer system(s). As a result, Kitsap County will be conducting an extensive criminal background check by law enforcement agencies, which may include fingerprinting.

Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office.

This recruitment is being used to fill an existing open position and may be used to fill future openings for up to six (6) months.

Work hours for this position are Monday Friday, 8 a.m. 4:30 p.m. Flexible hours and remote work options may be available in accordance with departmental policy and are subject to management approval. Residency Requirement: The successful candidate must reside in Washington State and perform their work within Washington State.

Only authorized employees and hiring authorities have access to the application materials submitted. Per RCW 42.56.250, all applications for public employment, including the names of applicants, resumes, and other related materials submitted with respect to an applicant are exempt from public inspection.

Job Tags

Similar Jobs