Job Description

Site Reliability Engineer (SRE)

The Site Reliability Operations Engineer is an individual contributor responsible for improving the reliability, availability, performance, and operational effectiveness of the Developer Experience Platform (DevEx). This role resolves complex platform-support issues, advances service-management practices, and partners across engineering and operations teams to deliver stable, secure, and resilient developer services. The successful candidate will be a trusted operational partner, identifying systemic improvements that reduce manual effort and service risk.

Key Responsibilities

• Manage major incidents, conduct blameless post-incident reviews, and track corrective actions.
• Support end-users and resolve complex technical issues through established incident, request, and escalation processes.
• Identify recurring toil and implement automation to improve reliability and support efficiency.
• Develop or integrate agentic solutions using platforms like Microsoft Copilot Studio, Azure AI services, and large language model APIs.
• Evaluate and operate AI solutions using defined quality, reliability, latency, cost, and risk measures.
• Write and maintain automation scripts using languages such as Python, PowerShell, Bash, or Groovy.
• Utilize data visualization platforms like Tableau or Power BI to communicate complex information.
• Lead service reviews, operational-readiness assessments, and reliability initiatives.

Required Qualifications

Experience: 5-7+ years of relevant experience in site reliability engineering, production operations, platform support, service management, DevOps, or a closely related discipline. Experience with application development or production support using Java, .NET, and Python.

Technical Skills

• Hands-on knowledge of Microsoft 365 Copilot, GitHub Copilot, and Copilot Studio.
• Knowledge of infrastructure as code, configuration management, and automated testing.
• Proficiency in scripting languages such as Python, PowerShell, Bash, or Groovy.
• Experience with DevOps CI/CD configuration and processes; Jenkins and Ansible experience is preferred.
• Linux and Windows Server administration experience, command-line proficiency, and experience with enterprise monitoring tools.
• Strong Oracle/SQL or comparable query-language skills.
• Experience with service-management platforms such as ServiceNow or equivalent tools.

Education: Bachelor's or master's degree in Computer Science, Information Systems, Engineering, Data Science, Statistics, Design, or a related field, or equivalent practical experience.

Preferred Qualifications

• ITIL Foundation or higher certification.
• Relevant cloud, DevOps, SRE, security, or platform certifications.
• Experience with data-manipulation libraries such as Pandas and NumPy.
• Working knowledge of responsible AI and enterprise governance, including data privacy and information protection.
• Knowledge of user-experience design principles.

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