The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force.
Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
Builds customer loyalty, effectively handling problem situations, and promoting the Caesars Rewards program.
Knows and ensures compliance with all Government, Corporate, Property, and Department policies and procedures.
Communicates effectively with all levels of the organization.
Promotes an environment of teamwork by ensuring understanding, cooperation, and consistency between shifts and departments.
Analyzes casino related computer screens and reports to make appropriate decisions regarding guests' comps, credit, and disputes.
Uses basic knowledge of computer programs, i.e. Windows, Word, Excel, to complete forms and enter data.
Ensures security of company funds and properties by observing individuals and maintaining accurate records and inventory logs.
Approves jackpot payoffs up to and including $100,000.
Maintains awareness for possible slot cheating and/or suspicious activities.
High School Diploma or equivalent; College Degree preferred
Previous work experience in a guest contact position
Previous supervisory experience preferred
Previous experience in Slot Operations preferred
Literate, fluent, and easily understood in English
Strong interpersonal and guest service skills
Ability to interact with tact and discretion
Able to handle numerous monetary transactions with a high degree of accuracy
Basic data entry/computer skills to enter information to computerized forms
Ability to monitor/respond to visual and audio cues
Must be able to take direction
Good communication skills, both verbal and written
Good interpersonal skills, with emphasis in relationship building
Good problem-solving skills
Good customer service skills, both internal and external
Ability to handle difficult situations with courtesy and professionalism
Literacy in various computer systems
Proficiency with the use of "Machine Keys"
Good leadership skills
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
Must be able to sit, stand or walk for long periods of time
Visual and auditory range must include immediate environment
Ability to lift and carry 30 pounds, occasionally up to 60
Mobility to move about casino floor quickly
Ability to monitor/respond to visual and audio cues
Must have the manual dexterity to operate a computer and other necessary equipment
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
At Harrah's and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah's and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools, a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Caesars Republic are popular choices for travelers and vacationers throughout the year. Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.
Job Identification 90260
Job Category Casino
Job Schedule Full time
Locations Harrah's Lake Tahoe (On-site)
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